Shipping & Delivery Policy
Shipping Policy
At Velunae Beauty, we are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below for information regarding order processing, delivery times, and shipping procedures.
Order Processing
All orders are processed within 1–3 business days after payment has been successfully confirmed.
Orders are not processed, shipped, or delivered on weekends or public holidays. During periods of high demand, processing times may be slightly extended.
Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.
Shipping Times
Estimated delivery times vary based on your location and shipping carrier availability.
Estimated Delivery Times
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United States: 5–12 business days
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Canada: 7–15 business days
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United Kingdom: 5–12 business days
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Australia: 7–15 business days
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Europe: 7–15 business days
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Rest of World: 10–20 business days
Please note that these delivery estimates are not guaranteed and may vary due to customs procedures, weather conditions, carrier delays, or other factors beyond our control.
Shipping Costs
Shipping rates are calculated at checkout based on your delivery location and selected shipping method.
From time to time, Velunae Beauty may offer promotional free shipping offers, which will be clearly communicated on our website.
Order Tracking
Once your order has been shipped, you will receive an email containing a tracking number and instructions for tracking your package.
Please allow 24–72 hours for tracking information to become available after shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is provided and the order has not yet shipped, please contact us immediately. While we will do our best to update the information, we cannot guarantee changes once processing has begun.
Velunae Beauty is not responsible for orders delivered to incorrectly provided addresses.
Lost or Delayed Packages
While we work with reliable shipping partners, occasional delays may occur.
If your package has not arrived within the expected delivery timeframe, please contact our support team and we will assist in investigating the shipment.
Please note that delivery delays caused by customs inspections, carrier disruptions, weather conditions, or other unforeseen circumstances are outside our control.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by your local government.
These charges are the responsibility of the customer and are not included in product or shipping prices unless otherwise stated.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery and include photographs of the damaged item(s) and packaging.
Our team will review the issue and work toward an appropriate resolution.
Contact Us
If you have any questions regarding shipping or your order status, please contact our customer support team.
We appreciate your trust in Velunae Beauty and look forward to serving you.