Privacy Policy

Last Updated: 16th June 2026

At Velunae Beauty ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide when you:

Create an account
Place an order
Subscribe to our newsletter
Contact customer support
Participate in promotions or surveys

This information may include:

Name
Email address
Phone number
Billing address
Shipping address
Payment information
Order history

We may also automatically collect certain information about your device and website usage, including:

IP address
Browser type
Device information
Pages visited
Time spent on pages
Referral sources

How We Use Your Information

We use your information to:

Process and fulfill orders
Provide customer support
Send order confirmations and shipping updates
Improve our website and services
Personalize your shopping experience
Prevent fraud and unauthorized transactions
Comply with legal obligations
Send marketing communications (where permitted)

You may opt out of marketing emails at any time by clicking the unsubscribe link in our emails.

Payment Information

Payments are processed through secure third-party payment providers.

Velunae Beauty does not store complete credit card or payment details on our servers. Payment information is handled according to the security practices of our payment processing partners.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and improve website functionality.

Cookies may be used to:

Remember your preferences
Maintain your shopping cart
Analyze website traffic
Measure advertising performance
Personalize content and offers

You can manage or disable cookies through your browser settings. However, certain features of our website may not function properly if cookies are disabled.

Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties when necessary to operate our business, including:

Payment processors
Shipping and logistics providers
Website hosting providers
Marketing and advertising partners
Analytics providers
Customer service platforms

These third parties are authorized to use your information only as necessary to provide services on our behalf.

Data Security

We implement reasonable security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to:

Fulfill orders
Provide customer support
Meet legal and regulatory requirements
Resolve disputes
Enforce agreements

When information is no longer required, we take reasonable steps to securely delete or anonymize it.

Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

Access your personal information
Correct inaccurate information
Request deletion of personal information
Restrict certain processing activities
Withdraw consent where applicable

To exercise these rights, please contact us using the information provided below.

Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our website is not intended for individuals under the age of 13.

We do not knowingly collect personal information from children. If we become aware that information has been collected from a child without appropriate consent, we will take steps to remove it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.

Any updates will be posted on this page with a revised "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Velunae Beauty

Email: support@velunaebeauty.com

We are committed to addressing privacy concerns and responding to inquiries in a timely manner.