Frequently Asked Questions
Frequently Asked Questions
Orders
How do I place an order?
Simply browse our collection, add your favorite products to your cart, and proceed to checkout. Follow the checkout instructions to complete your purchase securely.
Can I modify or cancel my order after placing it?
We begin processing orders as quickly as possible. If you need to make changes or cancel an order, please contact us immediately. While we cannot guarantee changes once processing has started, we'll do our best to assist you.
How will I know if my order has been confirmed?
Once your order is placed, you will receive a confirmation email containing your order details and purchase summary.
Shipping & Delivery
How long does shipping take?
Processing typically takes 1–3 business days. Delivery times vary depending on your location and shipping method selected at checkout.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping availability and delivery times will be displayed during checkout.
How can I track my order?
Once your order has been shipped, you'll receive a tracking number via email so you can monitor your package's progress.
What if my package is delayed?
Shipping delays can occasionally occur due to carrier issues, customs processing, weather conditions, or high seasonal demand. If your package appears significantly delayed, please contact our support team.
Returns & Refunds
What is your return policy?
We accept eligible returns within the timeframe specified in our Return & Refund Policy. Items must be unused and in their original condition and packaging.
How do I request a return?
Contact our customer support team with your order number and reason for the return. We'll provide instructions on the next steps.
When will I receive my refund?
Once your returned item has been received and inspected, approved refunds are typically processed within several business days depending on your payment provider.
Products
Are your products authentic?
Yes. We are committed to providing quality products sourced from trusted suppliers and partners.
How do I choose the right product for me?
Each product page contains detailed descriptions, features, and usage information to help you make an informed decision. If you need additional assistance, feel free to contact us.
Will products look exactly like the photos?
We strive to display products as accurately as possible. However, slight variations in color, packaging, or appearance may occur depending on your device settings and product updates.
Payments & Security
What payment methods do you accept?
We accept major credit and debit cards, as well as other secure payment methods available at checkout.
Is my payment information secure?
Absolutely. All transactions are processed through secure, encrypted payment gateways to protect your personal and financial information.
Customer Support
How can I contact Velunae Beauty?
You can reach us through our Contact Us page or by email. Our support team is happy to assist with any questions or concerns.
How quickly will I receive a response?
We aim to respond to all customer inquiries within 24–48 business hours.
Do you offer customer support after purchase?
Yes. We are committed to supporting our customers before, during, and after every purchase.
Still have questions?
Our team is here to help. Visit our Contact Us page and we'll be happy to assist you.