Return & Refund Policy

Return & Refund Policy

At Velunae Beauty, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Please review our Return & Refund Policy carefully before requesting a return.

Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The return request must be submitted within 30 days of receiving your order.

  • The item must be unused, unworn, and in its original condition.

  • The item must be returned in its original packaging.

  • Proof of purchase or order confirmation must be provided.

Items returned without prior authorization may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return, including:

  • Opened or used beauty products

  • Personal care items

  • Gift cards

  • Final sale or clearance items

  • Products marked as non-returnable

If you're unsure whether your item qualifies for a return, please contact our support team before initiating the process.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number

  • A description of the issue

  • Clear photographs showing the product and packaging

We will review your request and determine the most appropriate resolution, which may include a replacement, store credit, or refund.

How to Request a Return

To initiate a return, please contact our customer support team with:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return

If your return is approved, we will provide instructions for returning the item.

Please do not send items back without receiving return authorization first.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item arrived damaged

  • The item was defective

  • The wrong item was received

Shipping charges are generally non-refundable unless required by applicable law.

Refund Process

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed back to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund after the stated processing period:

  1. Check your bank account again.

  2. Contact your credit card company or payment provider.

  3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact our support team.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you require an exchange, please contact us with your order information and supporting photos where applicable.

Order Cancellations

Orders may be cancelled before they enter processing or fulfillment.

Once an order has been processed or shipped, cancellation may no longer be possible.

If you need assistance, please contact us as soon as possible after placing your order.

Contact Us

If you have questions regarding returns, refunds, or exchanges, please contact our customer support team.

We are committed to providing a positive shopping experience and will do our best to assist you.